Cancelation Policy

The general cancelation policy is 24 hours (72 hours for groups >6 people, 1 week/168 hours for groups >20 people).

If you cancel any part of your reservation within 24 hours (72 hours/168 hours for groups) of the respective check-in time, arrive late, or do not show up, we will retain your deposit as a cancelation fee for the first booked day.

Check-in times are 7:00 AM for morning dive charters and 11:45 AM for afternoon dive charters, 8:00 AM for pool training days, unless otherwise confirmed in writing.

An additional cancelation fee of $100 per person will be charged for every additional day in case of multiple-day reservations (dive charters, scuba courses) if not canceled before 24 hours (72/168 hours for groups) of the respective show-time.

If you wish to reschedule your reservation, we are happy to do so based on availability. The following policy applies:

If your rescheduling request is within 24 hours of the respective check-in time (72 hours/168 hours for groups), we will apply a $25 admin fee per person per rescheduling request.
Canceling such rescheduled cancelation (rescheduled within 24 hours of the respective check-in time of the initial reservation) at any time will result in retaining your deposit as a cancelation fee as described above.

Deposits

For custom reservations, we collect deposits at the time of booking as follows:

$100 per person for dive charters and scuba courses, $300 for professional/tech or rebreather dive courses, and $50 for snorkel charters. Group deposits are determined on a case-to-case basis.

If you use our convenient direct online booking option (Book Now) for select services, you pay in full at the time of booking.

Refunds

Weather Impact & Unforeseen Events

Weather and sea conditions greatly influence how well our scuba and snorkeling days go. We have our fingers on the “weather pulse” constantly.

If inclement weather and sea conditions are in the forecast, we will contact you. You can reschedule (no admin fee charge) or receive a full refund.

If conditions are shaky (higher than usual winds/seas) on the day of your activity, we will discuss options with you at check-in, and you decide whether you want to go ahead with the activity or not. If the latter, you can choose between rescheduling (no admin fee charge) or receiving a full refund.

However, at times, we get blindsided by unforeseen events in the middle of things, be it the weather or other unanticipated hurdles, and we have to interrupt the activity. You only pay for the portion of the activity that we got to perform.

Please review our refund policy carefully.

What is refundable?

You will receive a refund for any payments you make if you cancel outside of 24 hours (72 hours/168 hours for groups) before the confirmed check-in time.

We issue a full refund for deposits/payments you made for dive/snorkel charters if we or the boat operator cancel a charter trip because of inclement weather or rough seas.

If the Captain aborts a two-location charter trip after the first dive/snorkel location because the weather/sea conditions deteriorate during the charter, you will receive a 50% refund of your respective payment for that trip. Please note that light to moderate rain showers and scattered thunderstorms in the weather forecast rarely lead to a cancelation of a dive/snorkel charter.

If you are participating in a scuba course and we can not finish portions of your course as scheduled due to unforeseen events (e.g., quick changes in weather/sea conditions, boat issues, instructor illness, etc.), you have the choice to either reschedule the remaining portions of your scuba course (no admin fee charge) or to receive a partial refund for the non-conducted course portions.

What is non-refundable?

There are no refunds for seasickness, for dives you do not choose to do during a charter or a course, or if you “did not like the conditions”. There are also no refunds if you cannot pass a medical questionnaire or if you cannot provide medical clearance for a booked scuba course at the time of check-in. You can review the medical questionnaire here ahead of time: Diver Medical Questionnaire

There are no refunds if you arrive late or you do not show up.

There are no refunds if you are ill and unable to scuba dive. Please consider buying travel insurance to be covered for such instances.

There are no refunds if a group of divers shows up with a lesser number of divers than initially reserved for.

There are no refunds if you arrive intoxicated. To scuba dive you must be sober. We reserve the right to refuse any services if we suspect any form of intoxication.

There are no refunds in case of rainy weather unless the dive charter is officially canceled.

Purchases of gift certificates, gift cards, and payments for unused rental gear/air fills are non-refundable.

Scuba Courses

Students are responsible for paying for any training session they participate in, including pool training.

There are no refunds if we have to end a student’s class early due to a lack of swimming ability or other inaptitude or if a student decides to end the course early.

If your purchase included an eLearning course for a scuba class we cannot refund the respective purchase price for such an eLearning course once you have registered the eLearning course in your name, even when canceling outside of 24 hours before check-in time.

There are no refunds if you book a scuba course with us that requires prior eLearning for knowledge development and we cannot start the scuba course as scheduled due to the participant not having finished their eLearning before in-water scuba training.

Scuba course bookings through PADI Travel: Courses offered on PADI Travel do not include the respective eLearning fee to accommodate students who may have purchased their eLearning course already. There are no refunds if students have not purchased an eLearning course separately (either from us or PADI) before the scheduled course.