Reservation Cancellation & Refund Policy

Everything You Need to Know About Cancellations, Rescheduling, and Refunds

We want you to feel confident when booking with us. Below is a quick summary of our cancellation & refund policy, followed by the full details.

General reservations (1–4 people): Cancel 24 hours before check-in for a refund (minus 3.5% admin fee).
Small groups (5–10 people): Cancel 72 hours (3 days) before check-in.
Large groups (11+): Cancel 1 week before check-in.
Private charters, holiday bookings, specialty trips (lobstering/spearfishing): Stricter terms apply (up to 2 weeks for large groups).
Scuba courses: Non-refundable once started; full payment due at check-in.
Weather: If we cancel due to unsafe conditions, you can reschedule for free or get a full refund.
Non-refundable: No-shows, late arrivals, seasickness, rainy weather (unless officially canceled), or failing to complete required eLearning/medical clearance.

👉 Always consider travel insurance for extra peace of mind.

Reservations up to 4 people: Cancel at least 24 hours before check-in.
Small group reservations (5–10 people): Cancel at least 72 hours (3 days) before check-in.
Group reservations (11+ people): Cancel at least 168 hours (1 week) before check-in.

For private charters, private courses, specialty trips (lobstering/spearfishing), and bookings during National Holidays, stricter terms apply:

Christmas & New Year’s: December 20 – first Sunday after January 1.
Memorial Day, Labor Day, Independence Day, Thanksgiving: 3 days before to 3 days after the holiday.

Admin Fee: 5% per reservation (applies to all cancellations by customer).
Dive/Snorkel Charters: Cancel late, arrive late, or no-show → $100 per person per trip.
Scuba Courses: Cancellations, late arrivals, no-shows, or quitting after starting → 100% non-refundable. Courses must be paid in full at check-in.

Unless otherwise confirmed in writing, these times apply for cancellation purposes.

We’re happy to reschedule based on availability:

If bad weather forces a cancellation, you may reschedule for free or receive a full refund.
If conditions worsen during a trip, partial refunds may be available depending on the charter operator.
For scuba courses interrupted by unforeseen events (e.g., instructor illness), you may reschedule for free or receive a partial refund for unused course portions.

Cancellations made outside the required notice period → refund minus 3.5% admin fee.
Certified divers booked on dive/snorkel charters canceled by us or the boat operator due to weather → 100% refund.
If a two-location trip is cut short after the first site due to deteriorating conditions → possible 50% refund (charter company dependent).

No refunds are provided in the following cases:

Seasickness, personal choice not to dive/snorkel, or disliking conditions.
Failure to pass or provide medical clearance at check-in.
Arriving late, not showing up, or arriving intoxicated.
Illness preventing you from diving (please consider travel insurance).
Groups arriving with fewer participants than booked.
Rainy weather (unless the trip is officially canceled).
Unused gear rentals, air fills, gift cards/certificates.
Scuba students who quit, cannot complete due to lack of ability, or fail to complete required eLearning before training.
Technical, CCR, and professional courses (Divemaster, Instructor).
Purchased eLearning codes/courses (non-refundable once issued).

Student Training: Students must pay for any training session they attend, including pool training.
PADI Travel Bookings: Courses booked via PADI Travel do not include eLearning fees. Students must purchase eLearning separately from PADI, SDI/TDI, or us before the in-water training begins.

👉 Tip: We strongly recommend purchasing travel insurance to protect your trip against unexpected illness or emergencies.